FAQs

Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to customercare@adornosjewelry.com or click this link.

ABOUT US

We are a direct manufacturer of fine jewelry. All our pieces are carefully handcrafted by our own local goldsmiths who have over 35 years of expertise in this field. All materials are sourced locally.

We also specialize in custom-made pieces to make sure that your jewelry is how you really want it to be, send us your peg with detailed dimensions and instructions and we’ll get back to you for a quotation.

Most of the jewelries are made to order and may take up to 14-18 business days (excluding weekends and holidays).

At the moment, all transactions are online only via this website and our sales channels at Instagram and Facebook.

Diamonds and Gemstones

We only carry and cater to high quality natural/earth-mined diamonds and gemstones. GIA certificate diamonds are available upon request.

Gold

We use real gold with purity of 14karat and 18karat. 21karat and 24karat are also available upon request. Gold is sourced locally.

Are they pawnable?

Yes, 14karat and 18karat are pawnable. However, only the pawnshop can appraise the value.
Our payment method is via BPI, BDO and Gcash thru bank deposit or online transfers. We also accept straight credit card payments only via our website. Since most items are made to order, we do not have COD option.

JEWELRY QUESTIONS

Even real gold does tarnish over time. To preserve the luster of your gold jewelry, ensure that proper care for your jewelry is also met.
To prolong the natural shine and color of your jewelry, proper care should be maintained.

  • Clean your jewelry by soaking them in warm water, mild soap and use a soft bristled toothbrush to clean any debris.
  • Make sure to air dry it before storage and clean with a microfiber cloth
  • Proper storage is also important. Store it in a cool and dry place and in their respective boxes if not in use. Avoid storing them on top of your dressers and drawers as they may be easily scratched if in contact with hard surfaces.
  • Keep them away from harsh chemicals such as perfume, alcohol, chlorine, bleach, lotion, soap, detergents, hairspray and other cosmetics.
  • Remove them whenever you use the sauna, steam bath, gym, pool or ocean. Remove them during cleaning, gardening, during sports, preparing meals and other chores.
  • Lastly, wear your investment!
We currently do not accept resetting/remodeling of jewelry.
Due to the nature of precious stones and diamonds, we do not accept client’s own sourced stone. If you are looking for a specific stone, contact us and we will help you find it thru our trusted suppliers.
We currently do not accept any types of jewelry repair, aside from items bought from us. Kindly reach us at customercare@adornosjewelry.com
Despite all efforts to instruct our clients how to get ring size online, our clients have always gotten a bigger size using the tape measure or thread method. It is still best to check your ring size via a jewelry store or get a ring sizer. You may also purchase a ring sizer here.
All gold jewelry is made by combining 24karat or pure gold with a variety of other metals to make it more wearable and stand the test of time. The purity of gold is measured using the karat system, which provides information on what percentage of gold is made up of pure gold.

14karat gold has an excellent balance between price and durability. It is the ideal karat for everyday type of jewelry as it is more resistant to wear and tear, taking into consideration the suitability for different lifestyles.

18karat is also a fair choice for durability at the same time getting a higher gold percentage. Typically considered for special pieces.
Unable to find satisfactory answers ? Contact Support