All on hand items on website shall be paid in full via our payment channels and will be given a timeframe when the item is expected to be delivered. For all custom-made items, we will be requiring at least fifty (50%) percent down payment and remaining balance shall be settled upon completion of your jewelry and prior to delivery commencement.

All custom-made items have a production lead time of 14-18 business days (excluding weekends and holidays), depending on the complexity of the designs. Adornos Jewelry will always try its best to meet these estimated lead time.

Delivery can be made thru LBC with insurance or Lalamove/Grab Express, all at customer’s expense.

In the event client declines the insurance coverage, Adornos Jewelry will not be liable for any loss during parcel transit.

Same day deliveries will be made anytime within the day. Kindly ensure that someone is available to receive the package, otherwise let us know ASAP so we can re-arrange delivery.

LBC delivery may take 1-2 business days for Metro Manila and Luzon, 3-6 business days for Visayas and Mindanao, 5-7 business days for Luzon Island (Marinduque, Masbate, Mindoro, Catanduanes).

International shipping is accepted upon request, kindly send us an email at CustomerCare@adornosjewelry.com

Note: Shipping fees at customer’s expense. Shipping delays caused by third party courier are out of our control.

We value customer satisfaction and quality of items. Upon completion of delivery, the customer shall inspect the items immediately. We do not accept returns and exchange.

However, we can make some modifications to your jewelry to the best of our abilities. We will allow returns only within 7 days of receiving your order for modification and resizing only, provided that items are still in merchantable, unused and in the same condition as you received it and with its original packaging.

We value the efforts and hard work of our skilled artisans. Strictly no cancellation allowed upon payment/down payment is made. Once payment/down payment is made, orders are considered final. Due to this, ensure that you are completely sure with your orders.

We accept modification to your submitted orders as long as it has not been processed yet.

All items undergo thorough quality check prior to dispatching. In the event that defect/damaged is detected, it can be exchanged within 3 business days upon receipt of the item.

Note: Shipping fees at customer’s expense

Kindly send an email to CustomerCare@adornosjewelry.com